E-Commerce & Retail

Conversion-Driving Messaging.

Order confirmations, delivery tracking, abandoned cart recovery, and loyalty messaging that drives repeat purchases.

35%
Cart Recovery Rate
4.2×
ROI on SMS
98%
Open Rate
190+
Countries

Built for E-Commerce & Retail

Security and compliance at every level

Cart Recovery Engine

ML-optimized send timing with dynamic discount personalization.

Order Lifecycle

Confirmation → shipped → out for delivery → delivered. Every step, every channel.

Loyalty Automation

Points updates, birthday rewards, and VIP tier notifications.

Use Cases

Transactional Alerts

Real-time notifications for critical events

Two-Way Conversations

Let customers reply and interact

Bulk Campaigns

Reach thousands with personalized messages

Automated Workflows

Trigger messages based on events

The Challenge

Problems We Solve

1

Cart Abandonment

70% of carts are abandoned. Email recovery averages 5%. SMS recovers 35%.

2

Delivery Anxiety

Customers expect real-time tracking updates on every channel.

3

Seasonal Scale

Black Friday traffic requires 100× burst capacity with zero message drops.

The Solution

How Trulay Solves It

1

Instant Delivery

Messages delivered in under 200ms with MIP proof. Every message is verified — who sent it, what it says, when it was sent.

2

Multi-Channel Reach

SMS, WhatsApp, Email, and Voice — all from one API. Automatic failover ensures delivery stays above 99.5%.

3

Audit-Ready Compliance

Immutable logs with tamper-evident stamps. Pass compliance audits without extra work — every message is proof.

Ready to Get Started?

Contact our team to discuss your e-commerce & retail needs.